Frequently Asked Questions

Personalized orders are produced in approximately 3 business days, excluding weekends and holidays. Shipping time is additional and begins after production is complete.

Because personalized products are made specifically for you, they are final sale and cannot be returned or exchanged for change of mind. This does not limit rights or remedies available under applicable law.

Please contact us within seven calendar days of delivery through our Contact page. Include your order number and clear photos of the item and, where applicable, the packaging. Verified production errors or shipping damage will be resolved appropriately. See our Refund and Replacement Policy; the reporting request does not limit applicable consumer rights.

Contact us as soon as possible if you notice an error or need to request a change. Personalized production may begin quickly, so changes or cancellations cannot be guaranteed once production has started.

Use the highest-resolution original photo available. Avoid screenshots, blurry images, heavily compressed files and images downloaded from social media where possible. Clear, well-lit originals generally produce the best printed result.

We work to reproduce your design accurately. Screens display colour using light while printed products reproduce colour on physical materials, so slight colour differences can occur. Product shape and manufacturing tolerances can also create small placement differences.

Review spelling, image placement, cropping, orientation and all other personalization details carefully before ordering. The preview represents the intended placement and composition of your design.

If an uploaded file presents an obvious production problem, Custom Print Depot may contact you before production. We still recommend starting with the best-quality original file available.

You must own the content you submit or have permission and the necessary rights to use it. Do not submit photos, logos, artwork or other content that infringes another person’s intellectual property or other legal rights.

Care requirements vary by product and material. Follow any care instructions provided on the product page or with the item. If you are unsure how to care for a particular product, contact us before using a cleaning method that could damage the printed surface.

Tracking information is provided when available after your order has completed production and shipped. Carrier transit time is separate from our production time.

Possibly. For special personalization requests, quantities or products not currently shown, use our Contact page and tell us what you have in mind.

Our Personalization Guide covers photo quality, artwork rights, previews and common file considerations.