Privacy Policy

Effective date: September 5, 2026

Custom Print Depot respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, personalize a product, subscribe to marketing communications, or otherwise interact with us.

1. Personal Information We Collect

Depending on how you interact with Custom Print Depot, we may collect:

• Your name, email address, telephone number, billing address, shipping address, and other contact information.

• Order information, including the products purchased, product options, personalization instructions, uploaded images or artwork, order history, and transaction details.

• Payment-related information processed through Shopify and the applicable payment provider. Custom Print Depot does not directly receive or store your complete payment-card number.

• Account information if customer accounts are available and you choose to create one.

• Communications you send to us, including customer-service inquiries, return or replacement requests, photographs of damaged or incorrect products, and feedback.

• Marketing information, including your email subscription status and interactions with marketing messages.

• Technical information such as your IP address, browser, device type, operating system, referring pages, pages viewed, and activity on the website.

• Information collected through cookies and similar technologies.

Please submit only images, artwork, text, names, and other personalization content that you are authorized to use.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, personalize a product, upload content, contact us, or subscribe to email communications.

• Automatically when you browse or interact with our website.

• From service providers that help us operate our store, process orders, provide personalization features, deliver communications, prevent fraud, analyze website performance, or provide customer support.

3. How We Use Personal Information

We may use personal information to:

• Operate and improve the Custom Print Depot website.

• Create, process, personalize, produce, ship, and deliver orders.

• Provide product previews and generate production-ready personalization files.

• Process payments and detect or prevent fraudulent transactions.

• Communicate about orders, payments, shipping, replacements, returns, and customer-service matters.

• Maintain business, transaction, tax, and accounting records.

• Send marketing communications when permitted or when you have provided the required consent.

• Measure website performance and understand how visitors use the store.

• Troubleshoot technical problems and improve our products and services.

• Protect the security and integrity of our website, customers, and business.

• Comply with legal obligations and enforce our policies and agreements.

4. Personalized Products and Uploaded Content

When you personalize a product, we may process the text, names, photographs, artwork, designs, or other content you provide.

This information is used to display a preview where available, prepare production files, manufacture the product, complete your order, provide customer support, and address production or quality concerns.

Personalized content may be processed by Customily and by production or fulfilment providers involved in completing your order.

Please avoid uploading sensitive personal information that is not necessary to create your product.

5. How We Share Personal Information

We may disclose information to service providers when reasonably necessary to operate the store and fulfil your requests. These providers may include:

• Shopify, which hosts and operates our ecommerce store.

• Customily, which provides product-personalization and preview functionality.

• Payment processors and financial-service providers.

• Production, printing, fulfilment, packaging, and shipping providers.

• Postal services and delivery carriers.

• Email and marketing service providers.

• Website hosting, analytics, security, fraud-prevention, and technical-support providers.

• Professional advisers such as accountants, insurers, or legal advisers where required.

• Government agencies, regulators, courts, or law-enforcement authorities when disclosure is legally required.

Service providers receive information according to the functions they perform for us and are expected to handle that information appropriately.

We may also disclose information as part of a business transaction, such as a merger, financing, sale, reorganization, or transfer of business assets, subject to applicable requirements.

6. Shopify

Our store is hosted by Shopify. Shopify processes information about store visitors and customers to provide its ecommerce services, support transactions, maintain security, and operate features used by merchants.

Your information may be processed by Shopify and its service providers in countries outside your province, territory, state, or country of residence.

For more information about Shopify’s privacy practices, please review Shopify’s consumer privacy information.

7. Payments

Payments are processed using Shopify and the payment method or payment provider selected during checkout.

Payment providers may collect and process your payment information according to their own terms and privacy policies. Custom Print Depot does not directly store complete payment-card details.

8. Shipping and International Orders

We provide shipping information to the carrier or delivery service responsible for transporting your order. This may include your name, delivery address, telephone number, email address, order reference, and information required for delivery or customs processing.

For international orders, information may be disclosed to customs authorities, border agencies, postal operators, or delivery partners as required to process and deliver the shipment.

9. Email and Marketing Communications

If you subscribe to receive marketing communications, we may use your email address and relevant subscription or purchase information to send promotions, product news, and store updates.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending transactional communications concerning an order, payment, shipment, policy issue, or customer-service request.

The WELCOME15 offer is intended for eligible email subscribers who have not previously purchased and is limited to one use per customer, subject to its applicable terms.

10. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, local storage, and similar technologies to:

• Keep the website and checkout functioning.

• Remember preferences and shopping-cart activity.

• Maintain security and prevent fraud.

• Understand website traffic and performance.

• Measure interactions with marketing communications or campaigns.

• Provide features made available through Shopify and installed services.

Your browser may allow you to block or delete cookies. Disabling necessary cookies may prevent parts of the website or checkout from working correctly.

Where required, available privacy controls or consent options will be presented through the website.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing orders, providing support, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory obligations.

Personalization files and customer communications may be retained when reasonably necessary to complete an order, investigate a concern, reproduce an approved order, or maintain required records.

Retention periods may differ depending on the type of information and the reason it was collected.

12. Safeguards

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle.

No online service, transmission method, or storage system can be guaranteed to be completely secure. Customers should use appropriate care when submitting information online.

13. Your Privacy Choices and Rights

Subject to applicable law, you may request that we:

• Confirm whether we hold personal information about you.

• Provide access to personal information we hold about you.

• Correct inaccurate or incomplete information.

• Withdraw consent where processing depends on consent.

• Delete personal information where a right to deletion applies.

• Explain how your personal information has been used or disclosed.

• Address a privacy-related question or complaint.

Some information may need to be retained to complete transactions, comply with legal obligations, prevent fraud, establish or defend legal claims, or meet other permitted requirements.

We may need to verify your identity before completing a privacy request.

To submit a request, email support@customprintdepot.com with the subject line Privacy Request.

14. International Processing

Shopify and other service providers may process or store personal information outside Canada or outside your place of residence.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or regulatory authorities in accordance with those laws.

15. Children’s Privacy

The Custom Print Depot website is not directed to children. We do not knowingly collect personal information directly from children without authorization from a parent or legal guardian where such authorization is required.

If you believe a child has submitted personal information without appropriate authorization, contact us so that we can review the matter.

16. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and Custom Print Depot is not responsible for how those third parties handle information outside our services.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change.

The current version will be posted on the Custom Print Depot website with its effective date. Material changes may also be communicated through the website or another appropriate method.

18. Contact Us

Questions, requests, or complaints concerning privacy may be sent to:

Custom Print Depot
Email: support@customprintdepot.com
Subject: Privacy Request