Refund policy
Refund and Replacement Policy
Last updated: September 5, 2026
Custom Print Depot creates personalized and made-to-order products. Because personalized products are produced specifically for each customer, they are generally considered final sale and cannot be returned or exchanged because of a change of mind, an incorrect customer selection or dissatisfaction with customer-supplied artwork.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective or different from what you ordered, contact support@customprintdepot.com within seven calendar days of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Clear photographs of the product
-
Photographs of the shipping packaging when damage occurred during delivery
Please retain the product and its original packaging until we have reviewed your request.
Once the issue has been confirmed, Custom Print Depot may provide a replacement, corrected product or refund, depending on the circumstances. Do not return an item before receiving instructions from our support team.
Personalized Artwork and Customer Information
Customers are responsible for reviewing all submitted photographs, artwork, spelling, dates, names, colours, sizes, product selections and personalization details before approving an order.
Custom Print Depot is not responsible for errors contained in customer-supplied or customer-approved content unless the final product differs from the approved order.
Minor differences in colour may occur because screens, photographs, materials and printing processes reproduce colour differently. These normal production variations are not considered defects.
Cancellations and Changes
Orders may only be cancelled or changed before personalization or production begins.
Contact support@customprintdepot.com immediately if you need to request a cancellation or change. We cannot guarantee that a request can be accepted once an order has been submitted because production may begin quickly.
Once personalization or production has started, the order cannot be cancelled, changed, returned or refunded unless the product is damaged, defective or incorrect.
Shipping Address Errors
Customers are responsible for providing a complete and accurate delivery address. Orders that are delayed, returned or lost because of an incorrect customer-supplied address may require additional shipping charges before they can be sent again.
Contact
For questions about an order, replacement or refund request, contact:
Your Consumer Rights
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer protection law. The seven-day reporting request does not remove those rights.