Shipping Policy

Last updated: September 5, 2026

Custom Print Depot produces personalized and made-to-order products. Please review the following information before placing your order.

Production Time

Our standard production time is approximately three business days before shipping.

Production begins after your order, personalization details and customer-supplied artwork have been received. Orders requiring artwork corrections, customer approval or additional information may take longer.

Business days do not include Saturdays, Sundays or statutory holidays.

Shipping Destinations

Custom Print Depot currently offers shipping to eligible destinations in:

Canada
The United States
Selected international countries

Available shipping methods and rates are displayed during checkout based on the products, package weight, delivery address and destination.

If no shipping option appears for your address, contact support@customprintdepot.com before placing your order.

Shipping Rates

Custom Print Depot does not offer free shipping.

Shipping charges are calculated or applied during checkout using the shipping options available for the destination, products and package.

Some destinations, oversized products, remote locations or expedited services may have higher shipping charges.

Delivery Estimates

Delivery estimates begin after production is complete and the order has been transferred to the shipping carrier.

Estimated delivery times are not guaranteed. Weather, carrier disruptions, customs processing, peak shipping periods and other circumstances outside the control of Custom Print Depot may cause delays.

Custom Print Depot is not responsible for carrier delays, but we will assist customers when a shipment requires investigation.

Tracking Information

Tracking information will be provided when it is available from the carrier.

Tracking information may take some time to become active after a shipping label is created. A shipping confirmation does not necessarily mean the carrier has already scanned or collected the package.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact support@customprintdepot.com immediately. Address changes cannot be guaranteed after production or shipping preparation has started.

Additional shipping charges may apply when an order must be redirected or shipped again because of an incorrect or incomplete customer-supplied address.

Lost or Delayed Shipments

If tracking has not updated for an extended period or your order has not arrived within the carrier’s expected delivery window, contact support@customprintdepot.com with your order number.

We may need to open an investigation with the shipping carrier before providing a replacement or other resolution.

Orders marked as delivered should first be checked with other household members, neighbours, building management and the local carrier location.